Last Updated: August, 2025
1. Introduction & Acceptance
Welcome to Arcane Collect (“we,” “us,” or “our”)! By accessing and using our website (“Site”), placing an order, or otherwise engaging with our services, you agree to be bound by these Terms of Service (“Terms”). Please read them carefully. If you do not agree, you may not use our Site or any related services. We reserve the right to update or modify these Terms at any time. It is your responsibility to review them periodically; continued use of the Site constitutes acceptance of any changes.
2. Eligibility & Age Requirements
You represent that you are at least the age of majority in your jurisdiction, or you have obtained express consent from a parent or legal guardian. You also affirm that your use of our Site and services does not violate any applicable laws. If we discover or suspect that you are underage without proper consent, we reserve the right to deny or cancel any orders and restrict site access.
3. Who We Are
Arcane Collect is a Canadian-based company providing direct-sale (“Self-Run”) and affiliate-linked products from a range of pop-culture, comics, and games. We also maintain blogs, reviews, and community features for your enjoyment. We are not an official store or partner of any brand owners unless explicitly stated. All intellectual property (trademarks, logos, characters) belongs to their respective owners.
4. Territorial Scope
We provide services and ship self-run items to most countries worldwide, except certain remote areas (e.g. Alaska, Hawaii). If you are unsure about coverage in your area, please Contact Us before ordering.
5. Orders & Affiliate Items
- Self-Run Products: You purchase them via our checkout, and we handle payment, shipping, and potential refunds (under our stated policy).
- Affiliate Products: Clicking “Buy on [Platform]” or a similar link will lead you to a third-party site. We have no control over those payments, shipping, or returns. Please follow that platform’s policies for any post-purchase issues.
6. Shipping
For Self-Run Products, please see our detailed Shipping Policy for rates, delivery times, and special exceptions. By placing an order, you acknowledge that shipping timelines are estimates and may be subject to delays (e.g., customs, carrier issues). For affiliate items, shipping is entirely governed by that external seller’s terms.
7. Return & Refund
We only offer refunds on Self-Run Products if they arrive defective or if we shipped you the wrong product. In most cases, we do not require you to return the item, though we DO ask for video evidence. For more details, please review our Return Policy. Affiliate items follow the external seller’s guidelines for refunds or exchanges.
8. Payment
- Self-Run Orders: We accept major credit cards (Visa, Mastercard, AmEx etc.), PayPal, Apple Pay, Google Pay, or other methods noted at checkout. Please see our Payment Policy for specifics on secure transaction processing.
- Affiliate Purchases: All payments go through the external platform. We do not handle these transactions, refunds, or data.
9. Intellectual Property & Non-Affiliation
All brand names, images, or characters referenced on this Site remain property of their respective owners. Our own site layout, text, and design are copyrighted by Arcane Collect. We are not officially affiliated with or endorsed by any brand unless explicitly stated.
10. User Conduct & Termination
You agree not to engage in illegal activities, transmit harmful or unauthorized code, infringe upon others’ intellectual property, or otherwise misuse our Site. Any attempt to defraud, misrepresent, or disrupt our services is strictly prohibited. If we suspect such violations, we may immediately suspend or terminate your account without prior notice.
Upon termination for breach of these Terms, you remain responsible for any unpaid amounts due. In cases involving fraud or deliberate wrongdoing, we are not obliged to provide refunds. We assume no liability for loss of access or inconvenience arising from the termination of your account if it results from your misconduct.
11. Disclaimer & Limitation of Liability
Our Site, products, and services are provided on an “as is” and “as available” basis, without warranties of any kind—whether express, implied, or statutory. We do not guarantee uninterrupted service, perfect accuracy, or that our offerings will meet every user’s needs. Some jurisdictions do not allow certain warranty limitations, so portions of this section may not apply to you.
To the fullest extent permitted by law, we shall not be liable for any indirect, consequential, or incidental damages—including lost profits or data—even if advised of such possibilities. In regions that prohibit the exclusion of certain damages, our liability is limited to the maximum extent allowed by local statutes. For affiliate-linked items, any claims regarding shipping, product defects, or returns must be directed to the external seller, as we have no direct control over those transactions.
12. Governing Law
These Terms shall be governed by and construed according to the laws of Ontario, Canada. Any disputes shall be resolved in the local courts unless otherwise required by applicable consumer protection laws.
13. Changes to Terms
We may update these Terms by posting revisions on our Site. Please review them periodically. Continued use of the Site after updates signifies acceptance of the revised Terms.
14. Contact Information
For any questions regarding these Terms, please email us at [email protected] or visit our Contact Page. For details on shipping, returns, or payments, see: