Shipping & Returns

1. Overview & Coverage

This policy applies only to self-run products (“we,” “us,” or “our” items) that you purchase directly from our checkout. For affiliate items (where you’re redirected to a third-party platform), shipping and returns are entirely governed by that external site’s policies. If you have questions about an affiliate product’s delivery, please refer to that platform’s support.

We currently ship our self-run products to most global destinations, although certain very remote regions may not be supported. If you’re unsure, please contact us before placing an order.

2. Handling & Processing Time

Order Processing: Typically takes 3–10 business days to confirm stock, package items, and finalize shipping documents.

Notifications: Once processing is complete, we’ll email you an update, along with any relevant order or tracking info.

3. Shipping Methods & Rates

We offer two shipping methods by air parcel for most regions: Standard and Express. Some countries do not support expedited shipping, and certain areas or remote regions may be excluded. If you’re unsure about coverage or rates, please contact us.

Estimated Delivery Times:

Standard: 7~15 business days post-dispatch
Expedited: 4~8 business days post-dispatch

Some specialty collectibles may ship directly from their origin to ensure authenticity, availability, and fair pricing. Actual arrival may vary due to customs, carrier backlogs, and other factors.

Cost by Regions:

America

• United States*, Canada
  • Standard: $29
  • Express: $49
• Mexico
  • Standard: $29
  • Express: $59

*For All U.S. deliveries, international shipments now require additional processing time before entering the domestic postal network, which can affect overall transit speed.
From our experience, this may result in delivery extending by around 7~10 business days, even when express shipping is selected.
We generally recommend standard shipping for U.S. orders and thank you for your patience.

Delivery timelines for all other countries are not affected.

Europe

• United Kingdom, France, Germany, Greece, Hungary, Netherlands, Belgium, Luxembourg, Sweden, Denmark, Norway, Switzerland, Spain, Portugal, Austria, Russia
  • Standard: $29
  • Express: $49
• Czechia, Ireland, Italy, Finland, Poland, Romania, Slovakia
  • Standard: $39
  • Express: 59

Oceania

• Australia, New Zealand
  • Standard: $29
  • Express: $49

Asia

• Mainland China, Hong Kong, Macau
  • Standard: Free
  • Express: Not Available
• Taiwan, Japan, South Korea, Thailand, Singapore, Malaysia, Indonesia
  • Standard: $15
  • Express: $29
• Cambodia, India, Philippines, Vietnam
  • Standard: $29
  • Express: $49

Middle East

• Saudi Arabia
  • Standard: $29
  • Express: $59
• United Arab Emirates, Israel
  • Standard: $39
  • Express: $59

Rest of the World

• Standard: $49
• Express: $69

4. Delivery Timeline & Delays

• Combined Timing: “Delivery Time” = Processing (3–10 days) + Shipping (4–15 days). Though many shipments arrive more quickly in our experience, unforeseen events may still extend that timeframe.
• Unforeseen Delays: Customs checks, holiday surges, local strikes, or extreme weather can slow down delivery.
• Tracking: We’ll provide a tracking code by email once your package dispatches. If you haven’t received it 14 days post-dispatch, please contact us.
• Tracking Visibility: Because international logistics and local postal systems vary widely, tracking details may not appear until your package reaches the destination continent‘s postal network (1, 2).
  In some cases you’ll see updates sooner; in others, tracking will become available upon entry to the final delivery region.
• No Guaranteed Date: Express shipments typically move faster, but we do not make binding promises for exact delivery dates.

5. Duties, Taxes & Customs

• Buyer’s Responsibility: Any VAT, import duties, or taxes imposed by your local government are the buyer’s responsibility. We are unable to guarantee avoidance of duties or taxes imposed by local authorities.
• Delays from Customs: Customs inspections can prolong shipping times. We appreciate your understanding if this occurs.

If you would like to know the most accurate and reliable shipping information to your country or the latest customs regulations in your country, please contact us via email. For more information on VAT and customs fees in your country, please check the official information here.

6. Lost or Missing Parcels

Once a package leaves our warehouse and is in the carrier’s possession, we are not liable for carrier errors or losses. However, we will assist in tracing lost shipments or filing claims if needed. If the carrier confirms a parcel is lost, we’ll explore possible replacements or refunds per our Return Policy.

7. Replacements & Refunds

• Damaged or Wrong Items: If you receive a defective or incorrect product, please refer to our Return Policy. We typically do not require items to be returned, but video proof is a must.
• No Other Returns: For non-damaged or correctly delivered items, we do not accept returns unless specified otherwise.

8. Contact Us

Questions about shipping zones, rates, or special requests?

• Email us at [email protected]
• Fill out our Contact Form
  We aim to respond within one business day.

9. Changes to This Policy

We may revise this Shipping Policy at any time. Updates will be posted on this page, and your continued use of our website implies acceptance of any modifications.