Last Updated: October, 2025
1. SHOPPING FLOW
1. Browse Products
- Our shop features two types of listings: self-run items (sold and shipped by us) and affiliate items (linked to external platforms).
- For each product, you’ll see either an “Add to Cart” button (self-run) or a note linking you to an external site (e.g., Amazon).
2. Self-Run Orders
- Click “Add to Cart” on any self-run product you wish to buy.
- When ready, proceed to “Checkout” to confirm your shipping address and payment details.
3. Affiliate Items
- Some products will display “Buy on [Platform]” (e.g., Amazon, Entertainment Earth).
- Clicking these links redirects you to that platform’s checkout. All shipping and returns for these items follow that external site’s policy.
4. Order Confirmation
- For self-run products, once payment is successful, you’ll receive an order confirmation email.
- For affiliate items, check your order status in the external platform’s system.
A: Not exactly. Affiliate items link you to external platforms, so they won’t appear in your cart here. Only self-run items can be purchased together from our store.
A: Self-run products have an “Add to Cart” button, while affiliate items say “Buy on [Platform].” That’s the quickest way to tell them apart.
A: Just log into “My Account”, then click “Orders”. For affiliate items, check your order history on that external site.
2. SHIPPING
Self-Run Products
Coverage: We ship worldwide except certain remote or restricted regions. If you’re unsure whether your area is covered, please contact us.
Rates by Regions:
North America, Europe, Oceania
- Standard: $29~39
- Express: $49~59
Asia
- Standard: $0~29
- Express: $29~49
Middle East
- Standard: $29~39
- Express: $59
Rest of the World
- Standard: $49
- Express: $69
Estimated Delivery:
- Standard Shipping: 7~15 business days after dispatch
- Express Shipping: 4~7 business days after dispatch
Experience shows many packages arrive sooner than this window, but we can’t promise exact dates due to variables like customs or carrier schedules. We’ll provide a tracking number once your parcel ships.
Note: Some countries/regions within these zones do not support Express shipping, while some may offer discounted shipping rates. For full details, please see our Shipping Policy or Contact Us if you have any questions.
Affiliate Products
- Shipping Policy: Managed entirely by the external platform or seller.
- Time & Cost: Vary depending on that platform’s policy. If you have questions, please refer to their shipping FAQs or contact their support.
A: Our process involves several careful steps before your collectibles begin their journey.
Processing, packaging & dispatch: 3–10 business days
Shipping by air: 4–15 business days
Shipping by sea (for large or heavy items): 20-49 days depending on the geographical location (the current median time is 25 days)
Actual delivery time may vary depending on customs and local postal efficiency. Rest assured, we’ll send you tracking details as soon as your parcel is shipped.
A: Each order is prepared with collector-level care. Our shipping partners use multi-layer foam, reinforced separators, and custom-fit cartons to protect every item from pressure or impact during international transit.
We understand how much condition matters to collectors - that’s why this premium packaging service is always included at no extra cost.
This careful handling takes time, but ensures every piece arrives in pristine shape.
3. PAYMENT
Self-Run Orders
- Accepted Methods: Credit cards (Visa, Mastercard, AmEx etc.), PayPal, Apple Pay and Google Pay.
- Secure Checkout: We utilize advanced encryption and top-tier payment gateways to ensure every transaction is private and protected.
Affiliate Purchases
- Payment Processing: Managed by the external platform (e.g., Amazon).
- No Direct Involvement: We do not handle these transactions, so questions about billing or refunds must go through that platform’s support.
A: Don't worry, we accept multiple payment methods (credit cards, PayPal, etc.), and your bank handles currency conversion at checkout.
A: Absolutely. We use advanced encryption and trusted payment gateways to protect all transactions.
A: Payments for affiliate listings go through that platform’s system. Please follow their instructions and support if any issue arises.
4. RETURN & REFUNDS
Self-Run Items
- Eligibility: Only for items that arrive defective or for incorrect shipments.
- No Return Required: To streamline the process and protect both sides from extra hassle, we do not ask you to send the item back. However, we may request clear photos or a brief video to verify the issue.
- Refunds: Once we confirm the product is indeed damaged or incorrect, we’ll issue a refund to your original payment method.
Affiliate Items
- Policy: Follows the external site’s return/refund rules. Check their help center or contact them directly.
A: Our process involves several careful steps before your collectibles begin their journey.
Processing, packaging & dispatch: 3–10 business days
Shipping by air: 4–15 business days
Shipping by sea (for large items): around 8 weeks
Actual delivery time may vary depending on customs and local postal efficiency. Rest assured, we’ll send you tracking details as soon as your parcel is shipped.
A: Generally no. We only refund for defective or wrong shipments. Read our Return Policy for details.
A: Once approved, we typically issue refunds in 3–5 business days, depending on your bank or payment provider.
5. ADDITIONAL NOTES
- Limit One Item per Order: We specialize in rare or nearly out-of-stock collectibles, so we limit some products to one unit per order. This helps ensure more fans can secure these elusive items. If you need multiples, please place separate orders or contact us.
- Order Tracking: For self-run purchases, we’ll provide a tracking information via email.
- Taxes & Duties: Some regions may incur extra customs fees or taxes—these are the buyer’s responsibility.
- Contact Us: If you have any concerns or need assistance, reach out through our email or contact form and we’ll do our best to help.
CONTACT US FOR ANY QUESTIONS
All messages from Arcane Collect customer service are sent from [email protected]. To ensure that you receive our replies, please add this email address to your non-spam safe list.